On Hold Messages
What do telephone callers to your business hear when you place them on hold? Perhaps the radio... a music CD... dead silence... or maybe even those dreaded electronic chimes?

All businesses place callers on hold from time to time, and when they do, it’s essential that they convey a positive impression. That’s why high quality On Hold Messages are an important part of any company’s phone system. If you’re not yet playing a customised On Hold Message soundtrack, then you’re missing out on a wonderful opportunity to cross-sell your various products and services.

Marketing soundtracks can have a corporate focus, or they can highlight your latest promotions and special offers. What’s more, we take care of the lot – from scriptwriting and professional voicing to music production and Digital Message Players. And not just for your On Hold Messages either – we also provide professional production of telephone IVR menu prompts, Automatic-Attendant and queue greetings.

Why not contact us for more information today on how East Coast can assist with your next On Hold Message, On Hold Music or professional voiceover production!

Digital Message Players
Digital Message Players are the premium choice for On Hold Message/Music playback. Our digital players have no moving parts, so there’s nothing to wear out. They’re also ultra simple to operate – as soon as you plug it in, it starts automatically – no buttons to push, no programming. Unlike a CD player, it also automatically starts playing again after any power failure, so you don’t have to worry about resetting it or making sure it’s in ‘repeat’ mode – it’s all totally automatic, so you can just forget about it!

Typical Applications
On Hold Messages & Music... PA Announcements... In-Store Promotional Announcements... Recorded Information... Background Music...

Optional
Line Isolation Unit (LIU) sold separately if required.

Trial
If a trial of one of our Digital Message Players is required, it may be ordered with an official company order. An invoice will be raised as usual. If the equipment is returned within 14 days the invoice will then be cancelled. If the equipment is kept then the invoice will be processed as normal.

DP64 Digital Message Player

DP64 Digital Message Player (Digital Message Player with External Flash Card Memory)
This player is designed for multi-line business telephone systems that can accept a music-on-hold source, eg. if the system already has a radio or CD player on hold, this can easily be swapped for one of our DP64 Digital Message Players. If the system only has ‘electronic chimes’ or silence on hold, then you must first make the system “Music On Hold Ready” by installing an LIU (Line Isolation Unit - available separately).

With the supplied 32MB flash card, the DP64 provides for up to 64 minutes of music/messages on hold. Larger capacity flash cards can be used if longer soundtracks are required.

DP64 Optional Time-Programming Feature:
• Individual Start & Stop Days/Dates/Times can be PC-programmed for each message on the flash card – and the DP64 supports 250 individual messages! (Ask for model DP64/T)

DP64 Message Updating:
• Message/Music updates can be supplied via email and the existing flash card may be reprogrammed via a PC. No additional software is required, just a memory card reader. These are normally built into new PCs & laptops, but USB readers can be used too.
• Alternatively, updates can be supplied on a new flash card, which may be supplied on an exchange basis to reduce update costs if preferred.

DP64 Main Advantages:
• Very long message duration is possible, due to the use of plug-in flash memory cards.
• Messages can be updated via email, or by posting the customer a replacement flash card (useful if they do not have a PC, or do not wish to connect anything to their PC).
• 2-year manufacturer's warranty

 

DP540 Digital Message Player (Digital Message Player with Analogue Audio Input)
This player is also designed for multi-line business telephone systems that can accept a music-on-hold source, eg. if the system already has a radio or CD player on hold, this can easily be swapped for one of our DP540 Digital Message Players. If the system only has ‘electronic chimes’ or silence on hold, then you must first make the system “Music On Hold Ready” by installing an LIU (Line Isolation Unit - available separately).

Provides for up to 18 minutes of music/messages on hold. Supports up to 4 message/music files that are individually selectable via a front-panel button. You can either play all messages in sequence, or just loop on a particular message.

DP540 Playback Modes:
• Continuous single-track playback
• Continuous multi-track playback
• Trigger playback - single-track (1 to 3 repeating times, programmable)
• Trigger playback - multi-tracks in sequence (1 to 3 repeating times, programmable)

DP540 Message Updating:
• Message updates are supplied via a standard audio source (eg. a CD player or cassette player) which needs to be connected to the DP540. Alternatively, you can plug in most standard telephone handsets in order to record your own voice.

DP540 Main Advantages:
• Up to 4 user-selectable messages may be recorded (total duration of all messages cannot exceed 18 minutes)
• No PC is required to update the messages (an audio source such as a CD player or cassette player is required to update the unit with professionally recorded messages; or most standard telephone handsets will suffice if the user just wishes to record their own voice).
• 5-year manufacturer's warranty

 

Contact | Home
© 2002-2007 East Coast Telephone Co. All rights reserved.